StretchUp Terms of Service
Last updated: September 9, 2026
These Terms of Service ("Terms") are a binding agreement between you and Canopas Software LLP ("Canopas," "we," "us," or "our"). They govern your access to and use of the StretchUp mobile application and related websites and services (together, the "Service"). By installing, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility and Accounts
You must be at least 16 years old to use the Service, unless the law where you live requires a higher age. If you are under the age of majority where you live, you may use the Service only with the permission and supervision of a parent or legal guardian.
You are responsible for providing accurate information, keeping your account credentials confidential, and all activity that occurs through your account. Tell us promptly if you believe your account has been accessed without permission. You may not create an account for someone else without authorization or use another person's account.
2. Health and Exercise Disclaimer
StretchUp provides general fitness, stretching, and mobility information for educational and wellness purposes. The Service is not medical advice and does not diagnose, treat, cure, or prevent any disease, injury, or condition. We are not a healthcare provider, physical therapist, or personal physician.
Physical activity involves risk. Before starting a new exercise program, consult a qualified healthcare professional, especially if you have an injury, medical condition, disability, are pregnant, take medication, or have questions about whether an exercise is appropriate for you. You are responsible for choosing exercises and intensity appropriate for your body. Stop immediately and seek professional help if you feel pain, dizziness, shortness of breath, or other concerning symptoms. Never use the Service as a substitute for professional medical care or emergency services.
3. Personal Use License
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your personal, non-commercial purposes on devices you own or control. The Service is licensed, not sold. We and our licensors retain all rights not expressly granted in these Terms.
4. Acceptable Use
You agree not to:
- Copy, modify, rent, lease, sell, sublicense, distribute, or publicly perform the Service or its content.
- Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying ideas of the Service, except where applicable law permits it.
- Remove copyright, trademark, or other proprietary notices.
- Use the Service to build a competing product, provide commercial training or services, or operate a fitness class without our written permission.
- Use the Service in a way that could damage, disable, overburden, or impair it, or bypass security or access controls.
- Upload, transmit, or submit unlawful, abusive, harmful, infringing, or malicious material.
- Use automated means to access, scrape, or collect content or information from the Service.
5. Routines, Recommendations, and Content
The Service may provide guided routines, exercise demonstrations, recommendations, timers, session-length options, body-area and goal selections, custom workouts, favorites, activity history, streaks, and progress summaries. Recommendations are generated from the information and preferences you provide and are not a medical assessment or a guarantee of a particular result.
We may add, remove, suspend, or change content, routines, features, or availability at any time. We may release updates that are required for continued use of the Service. You are responsible for keeping your device and app up to date.
6. Subscriptions and Payments
Some features may require a subscription or other purchase. The price, billing period, trial terms, and included features will be shown before you confirm a purchase. Payments are processed by the Apple App Store or Google Play Store, not directly by Canopas. We do not receive or store your full payment-card information.
Unless you cancel, a subscription may renew automatically at the end of each billing period. Cancel at least 24 hours before the current period ends to avoid the next charge, or earlier if the relevant store requires it. Manage or cancel subscriptions through your Apple or Google account settings. Deleting the app does not necessarily cancel a subscription.
Refunds are handled by the app store through which you purchased the subscription and are subject to that store's policies. We may change prices or subscription offerings with notice as required by law.
7. Feedback and Submitted Material
If you send suggestions, ideas, questions, or other feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use and improve that feedback without compensation or attribution. Do not send confidential information or material that you do not have the right to share.
8. Third-Party Services
The Service may work with third-party services, including Apple, Google, Apple HealthKit, Android Health Connect, sign-in providers, analytics and hosting providers, and app stores. Your use of those services is governed by their own terms and privacy policies. If you choose to connect a health platform, you control that connection through the permissions on your device. We are not responsible for third-party services or their availability, content, security, or practices.
9. Ownership and Intellectual Property
The Service and all materials provided through it, including names, software, routines, exercise demonstrations, text, graphics, audio, video, designs, trademarks, and logos, are owned by Canopas or our licensors and are protected by intellectual property laws. Except for the limited license in these Terms, no ownership rights are transferred to you.
10. Availability and Disclaimers
The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim all warranties, express or implied, including warranties of fitness for a particular purpose, merchantability, title, non-infringement, accuracy, availability, and that the Service will be uninterrupted, secure, or error-free. We do not warrant that any routine or recommendation will meet your needs or produce a particular result.
11. Limitation of Liability
To the fullest extent permitted by law, Canopas and its officers, employees, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business, arising from or related to the Service or these Terms. To the fullest extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim or 50 USD.
Some jurisdictions do not allow certain limitations. In those jurisdictions, the limitations apply only to the extent permitted by law. Nothing in these Terms limits liability that cannot legally be limited.
12. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Canopas and its officers, employees, affiliates, licensors, and service providers from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from your misuse of the Service, your violation of these Terms, or your violation of another person's rights.
13. Suspension and Termination
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure, misuse the Service, or where necessary to protect the Service or other users. We may also discontinue the Service or a feature. If we terminate access, provisions that by their nature should continue will survive, including ownership, disclaimers, limitations of liability, indemnification, and dispute terms.
Termination does not automatically result in a refund. Subscription cancellation and refund requests must be made through the applicable app store.
14. Governing Law and Disputes
Unless mandatory law in your country provides otherwise, these Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Service will be resolved by binding arbitration in Surat, Gujarat, India, by a single arbitrator, except where applicable law allows a claim to be brought in court or prohibits arbitration. You and Canopas waive participation in a class action to the extent permitted by law.
Confirm this governing-law, arbitration, and class-action language with qualified counsel before publication, especially for users outside India.
15. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms and revise the "Last updated" date. Where required, we will provide additional notice. Your continued use of the Service after the updated Terms take effect means you accept the changes.
16. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, government action, labor disputes, widespread internet or power failures, cyberattacks, or failure of third-party providers. We will make reasonable efforts to restore the Service when practical.
17. Apple and Google Notice
You acknowledge that these Terms are between you and Canopas, not Apple or Google. Apple and Google have no obligation to provide maintenance or support for the Service. If the Service fails to conform to an applicable warranty, you may notify the relevant app store for any refund available under its policies. Apple and Google are third-party beneficiaries of these Terms and may enforce the provisions that apply to them.
18. General Terms
If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of the Service. These Terms and the Privacy Policy are the entire agreement between you and Canopas about the Service and replace prior agreements about the same subject.
19. Contact Us
If you have questions about these Terms, contact:
Canopas Software LLP